Vendor Terms

Terms and Conditions 1. Acceptance of Terms These Terms and Conditions govern the use of ChatRouter and its associated technology, communication, and messaging services. By accessing or using ChatRouter in any way, you agree to comply with these Terms and Conditions, as well as any applicable guidelines, policies, or service-specific requirements that may be published or updated from time to time. ChatRouter provides a collection of marketing and communication resources, including **WhatsApp messaging services through the WhatsApp Cloud API**, referred to collectively as "the Service." By subscribing to, accessing, or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any provision of these Terms and Conditions, you must discontinue your use of ChatRouter and its services. ChatRouter reserves the right, where necessary, to enforce these Terms through account restrictions, suspension, investigation, termination, or other lawful measures. - 2. Responsible Usage Our Commitment to Responsible Usage ChatRouter is committed to providing reliable, secure, and high-quality WhatsApp messaging services through the WhatsApp Cloud API as a Software-as-a-Service (SaaS) platform. By subscribing to or using our services, you agree to use the platform responsibly and in accordance with applicable laws, regulations, WhatsApp policies, Meta policies, and these Terms and Conditions. Business Purposes Only Our services are intended primarily for legitimate business, organizational, marketing, customer-support, and communication purposes. You agree not to use ChatRouter for any illegal, fraudulent, abusive, deceptive, unethical, or unauthorized activity. You must not use the platform to distribute spam, unsolicited communications, malicious content, fraudulent messages, or any content prohibited by applicable laws or the policies governing WhatsApp and Meta services. ChatRouter reserves the right to restrict, suspend, or terminate accounts that violate these requirements. 3. Account Responsibility Protecting Your Credentials You are responsible for maintaining the confidentiality and security of your ChatRouter account credentials. All activities carried out through your account may be attributed to you. You must take reasonable measures to prevent unauthorized access to your account. You agree not to share your login credentials, API credentials, access tokens, or other account security information with unauthorized persons. If you suspect unauthorized access to your account, you should notify ChatRouter promptly. 4. Billing and Payment Clarity and Transparency ChatRouter subscriptions may be billed on a monthly, annual, or other billing cycle as specified during the subscription process. Payment is due in accordance with the applicable subscription plan and billing terms. Failure to make required payments may result in the suspension, restriction, or termination of access to some or all ChatRouter services. Where applicable, payments made for third-party services, including fees charged directly by Meta or other service providers, may be subject to the terms and pricing of those third parties. ChatRouter reserves the right to change subscription pricing or plan features with reasonable notice where required. 5. Usage Limits and Fair Usage Policy Each ChatRouter subscription plan may have specific usage limits, including but not limited to: * Number of messages; * Number of WhatsApp accounts or phone numbers; * API usage; * Storage; * Automation features; * Agent or user access; and * Other resources specified under the applicable subscription plan. You are responsible for monitoring your usage and selecting a plan appropriate for your business requirements. Where a plan's usage limit is exceeded, ChatRouter may require an upgrade to a higher plan or apply temporary restrictions in accordance with the applicable service terms. ChatRouter may also impose reasonable restrictions where excessive usage negatively affects platform stability, security, or other users. 6. WhatsApp and Meta Services ChatRouter's WhatsApp-related services may depend on services, APIs, platforms, and policies provided by **Meta Platforms, Inc. and WhatsApp**. Your use of WhatsApp services through ChatRouter remains subject to applicable Meta and WhatsApp terms, policies, requirements, and restrictions. ChatRouter does not control changes made by Meta or WhatsApp to their APIs, pricing, policies, approval requirements, messaging restrictions, account eligibility requirements, or other services. Changes, restrictions, suspension, or termination imposed by Meta or WhatsApp may affect your ability to use related ChatRouter services. You are responsible for ensuring that your WhatsApp business activities and messages comply with applicable Meta and WhatsApp requirements. 7. Intellectual Property All intellectual property rights relating to ChatRouter, including its software, platform, website, branding, designs, trademarks, interfaces, documentation, and proprietary content, are owned by or licensed to **ChatRouter Communication and Advertising Ltd**, except where otherwise stated. You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or otherwise exploit ChatRouter's proprietary software, content, branding, or intellectual property without prior written authorization. Nothing in these Terms grants you ownership of ChatRouter's intellectual property. 8. Termination Either party may terminate a subscription or service relationship in accordance with the applicable subscription terms. ChatRouter may suspend or terminate an account where there is a violation of these Terms and Conditions, applicable laws, payment obligations, Meta or WhatsApp policies, or where such action is reasonably necessary to protect the platform, its users, or third parties. Upon termination or suspension, access to some or all ChatRouter services may be restricted or discontinued. Any outstanding payment obligations incurred before termination shall remain payable. 9. Service Availability and Reliability ChatRouter strives to provide reliable and uninterrupted services. However, continuous or 100% uninterrupted availability cannot be guaranteed. Service availability may be affected by circumstances outside ChatRouter's reasonable control, including: * Internet connectivity problems; * Third-party service interruptions; * Meta or WhatsApp API outages or changes; * Hosting or infrastructure failures; * Maintenance; * Security incidents; * Government or regulatory actions; and * Other technical or operational circumstances. ChatRouter will make reasonable efforts to maintain service availability and address service interruptions. 10. Limitation of Liability To the extent permitted by applicable law, ChatRouter shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of, or inability to use, the Service. This may include losses arising from service interruptions, third-party platform changes, data inaccuracies, loss of business opportunities, or unauthorized access resulting from circumstances outside ChatRouter's reasonable control. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law. 11. User Responsibility You are responsible for the content, data, messages, contacts, campaigns, and other information submitted, transmitted, or processed through your ChatRouter account. You agree to ensure that your use of ChatRouter does not violate applicable laws, regulations, privacy requirements, intellectual property rights, or the policies of third-party platforms. You are also responsible for obtaining any necessary consent or authorization before sending communications to recipients where required by applicable law or platform policy. 12. Privacy and Data Protection Your use of ChatRouter may involve the processing of personal information and communication data. Such processing is subject to our applicable **Privacy Policy**, which forms part of our overall service documentation. You are responsible for ensuring that information you upload, transmit, or process through ChatRouter is handled in accordance with applicable privacy and data protection laws. 13. Changes to These Terms ChatRouter may update these Terms and Conditions from time to time to reflect changes to our services, technology, legal requirements, security practices, or third-party platform requirements. Updated Terms may be published on our website or communicated through appropriate channels. Your continued use of ChatRouter after an update becomes effective constitutes acceptance of the revised Terms, where permitted by applicable law. 14. Contact and Further Information For more detailed information about how ChatRouter handles personal information and data, please refer to our **Privacy Policy**. By subscribing to or using ChatRouter, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them. ChatRouter Communication and Advertising Ltd ChatRouter WhatsApp Cloud API & Business Communication Platform